Part of our passion is for customers to be happy with their purchase. But things may not always go as planned. That is why we offer a return policy that lasts for 14 days since the delivery of your order. To complete your return, we require proof of purchase.
If things don’t go as planned you may REQUEST A RETURN or CONTACT US and we will make things better for you.
Please do not send your purchase back to the address in which it was received from, we will give you the return address once you have filed a return request.
Place your request for a return or a refund within 14 days of the date when customer received delivery. If, for some reason, an item does not arrive, place your refund request within 14 days of the most recent estimated date of delivery. We have no obligation to consider requests placed outside of the time-frame stated in this policy.
- I changed my mind – You can cancel an order within 8 hours of the time you placed it (Same Day Cancellation). Same Day Cancellations may also be credited with Passion Points (store credit). Requests will only be processed during regular business days and hours from Mountain Standard Time (MST).
- Broken or Damaged – If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue – typically just a photo or two.
- It never arrived – If you don’t receive an item you ordered, you are eligible for a refund with proper evidence.
- Others (Please specify in additional notes)
The customer may request to be compensated via the reversal of original payment method or by store credit in the form of a personal discount equivalent to the amount of the the requested refund.
Return of Funds – after PassionPen approves a cancellation or refund and (in certain cases) confirms the return of the item, PassionPen will return or credit the full or partial amount of the purchase cost of the item(s) not including any shipping fees, tax or other additional checkout costs. If you opt for or are issued store credit, the refund will not be issued to your original payment method. Any fees for special or expedited shipping will not be refunded and (as described above).
Sale items (if applicable):
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Additionally, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
PassionPen reserves the right to:
- Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Service.
- Limit customer support and refunds for abuse of these services or violations of the Terms of Service.
- Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the Terms of Service.
This Policy may be updated from time to time.